Store Policies (Orders/Returns & Shipping)
STORE POLICIES
ORDERS & SHIPPING
Thank you for shopping Gracefully Home Candle Co. Each candle is carefully prepared and packaged with care from our home in Detroit Lakes, Minnesota.
Orders are typically processed and shipped within 3–5 business days. During holidays, product launches, or other busy times, processing may take a little longer.
Shipping rates are calculated at checkout based on the size, weight, and destination of your order.
FREE SHIPPING is available on orders of $100 or more within the United States.
Once your order has shipped, you will receive tracking information at the email address provided at checkout.
Gracefully Home Candle Co. is not responsible for delays caused by the shipping carrier, weather, or other circumstances outside of our control.
LOCAL DELIVERY
We offer FREE local delivery within our designated Detroit Lakes delivery area. If your address qualifies for local delivery, the option will appear at checkout.
Local delivery timing may vary depending on order volume. You will be notified when your order is ready for delivery.
RETURNS & EXCHANGES
Because our candles are handmade and many of our Vintage + Found Vessels are one-of-a-kind, all candle sales are considered final.
However, we want you to be happy with your purchase. If your order arrives damaged or there is a problem with your order, please contact us within 3 days of delivery and include photos of the item and packaging.
We will gladly work with you to make it right when an item has been damaged during shipping or you received an incorrect item.
Shipping charges are non-refundable.
VINTAGE + FOUND VESSELS
Our Vintage + Found candles are created using individually sourced vintage, antique, or found vessels. These pieces may show natural signs of age, variation, patina, or minor imperfections that are part of their character and charm.
Because each vessel is unique, quantities are extremely limited and most are one-of-a-kind.
Please carefully review product photos and descriptions before purchasing.
ORDER CHANGES & CANCELLATIONS
If you need to change or cancel an order, please contact us as soon as possible after placing your order.
Once an order has been processed, packaged, shipped, or prepared for local delivery, we may not be able to make changes or cancel the order.
LOST OR MISSING PACKAGES
Once a package has been accepted by the shipping carrier, Gracefully Home Candle Co. cannot control carrier delays or delivery issues.
If tracking shows your package as delivered but you cannot locate it, please first check around your property, with household members or neighbors, and contact the shipping carrier.
If you still need assistance, please contact us and we will do our best to help.
Thank you so much for supporting Gracefully Home Candle Co. and our small business!