Refund policy
RETURN & REFUND POLICY
Due to the nature of our products, all candle sales are final. We do not accept returns or exchanges.
Please carefully review your order before completing your purchase.
DAMAGED OR DEFECTIVE ITEMS
We carefully inspect and package every candle before it leaves us. However, we understand that damage can occasionally occur during shipping.
If your order arrives damaged or defective, please contact us as soon as possible after delivery. We will work with you to resolve the issue and, at our discretion, provide a replacement or refund.
Please include:
- Your name and order number.
- The name of the damaged or defective item.
- A description of the issue.
- Photos of the damaged candle and packaging, if applicable.
CANDLE VARIATIONS
Because our candles are hand-poured and some are offered in unique or one-of-a-kind vessels, slight variations in appearance may occur. These natural variations are not considered defects.
SCENT PREFERENCES
Fragrance preferences are personal, so we are unable to offer returns, exchanges, or refunds based on scent preference.
Thank you for supporting Gracefully Home Candle Co. and our small business.